Anti-Spam Policy

This Anti-Spam Policy (“Policy”) outlines the guidelines and rules for preventing and addressing spam activities on Lab Nine, LLC’s (“we,” “us,” or “our”) website, which provides automated scheduling services. By accessing or using our website, you agree to comply with the provisions of this Policy.

1. Definition of Spam

For the purpose of this Policy, “spam” refers to unsolicited, bulk, or indiscriminate messages sent in a commercial or promotional nature. Spam includes, but is not limited to, the following:

1.1. Unsolicited Commercial Communications: Sending messages, advertisements, or promotional materials to individuals who have not explicitly consented to receive such communications.

1.2. Mass Distribution: Sending a large volume of identical or substantially similar messages to multiple recipients without their prior consent.

1.3. Misleading Information: Misrepresenting the sender’s identity or using deceptive subject lines, headers, or content to mislead recipients.

1.4. Email Harvesting: Collecting email addresses or other contact information from websites, forums, or other online sources without the explicit consent of the individuals.

2. Compliance with Anti-Spam Laws

We are committed to complying with all applicable anti-spam laws and regulations, including but not limited to the CAN-SPAM Act in the United States and similar laws in other jurisdictions. Therefore, when using our website, you must adhere to the following requirements:

2.1. Consent: Ensure that you have obtained the explicit consent of individuals before sending them any commercial or promotional communications.

2.2. Opt-Out Mechanism: Include a clear and functional opt-out mechanism in all commercial communications, allowing recipients to unsubscribe or opt-out from future messages.

2.3. Opt-Out Requests: Honor opt-out requests promptly and remove the recipient’s contact information from your mailing list or distribution system.

2.4. Accurate Sender Information: Provide accurate and truthful sender identification, including your contact information and physical mailing address.

2.5. Third-Party Marketing: If you engage in third-party marketing or utilize third-party mailing lists, ensure that the third party has obtained proper consent and complies with applicable anti-spam laws.

3. Reporting Spam

We encourage users of our website to report any instances of spam or suspected violations of this Policy. If you receive spam that appears to originate from our website or have reason to believe that a user of our website is engaging in spam activities, please contact us at support@labnine.com. We will promptly investigate and take appropriate action.

4. Enforcement

4.1. Investigation: We reserve the right to investigate reported instances of spam or suspected violations of this Policy. We may take appropriate action, including but not limited to warning the user, suspending or terminating access to our website and services, and cooperating with law enforcement authorities if necessary.

4.2. Cooperation with Authorities: We may cooperate with law enforcement agencies and regulatory authorities to address spam-related violations and comply with legal obligations.

5. Changes to the Anti-Spam Policy

We may update this Policy from time to time, and any changes will be posted on our website with the revised effective date. By continuing to use our website, you acknowledge and agree to abide by the updated Policy.

6. Contact Us

If you have any questions, concerns, or inquiries regarding this Anti-Spam Policy or wish to report spam activities related to our website, please contact us at support@labnine.com. We appreciate your cooperation in maintaining a spam-free and positive user experience.

By using our website and services, you acknowledge that you have read and understood this Anti-Spam Policy and agree to comply with its provisions.

For communications by phone, SMS, and email: By providing your contact information, including phone number and email address, you consent to receive automated calls, text messages, and emails from us for informational and promotional purposes. Your consent is not a condition of purchasing any products or services. Standard messaging and data rates may apply. You may opt out of phone and SMS communications by replying ‘STOP’ to any message received or by contacting us directly. You may opt out of email communications by using the ‘unsubscribe’ link provided in the email. Please review our privacy policy for more information.